УкрTerms and conditions
PRIVACY POLICY
We treat our customers’ personal information responsibly and use it only in accordance with this Privacy Policy.
This document will let you know what information we collect and how we store it.
By placing an order on our website and providing us with personal information, you agree to this Privacy Policy.
What information we collect and how we use it:
We may collect personal information (such as your full name, email address, postal address, telephone number) in the following cases:
You voluntarily send us information when you place an order. We need this information to process and fulfill your order and to notify you of the status of your order, to register you as a user of this site, or to provide you with services.
You subscribe to newsletters or participate in contests, surveys, sweepstakes.
We may share your information with government officials if required by law. We may also share information to protect our rights or property or in the event of a violation of the rights of any third party.
Possession of confidential information
A copy of your personal data is an asset of propro and belongs to us. In the event of a sale, merger, corporate reorganization, or similar transaction involving part or all of our business, we may transfer your information to the buyer or successor entity. We may also retain a copy of this information.
Security.
We take every precaution to protect our customers’ information. When customers submit information through the site, your information is protected both online and offline. Any personal information received will only be used to fulfill your order and may be used for internal analytical purposes.
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DELIVERY OF GOODS
We deliver all orders by “Ukrposhta”, “Nova Poshta” or other delivery services. We will provide you with a tracking number or time of delivery of your order.
Estimated delivery time:
* 1-7 business days in Ukraine
* 7-14 business days to Europe
* 14-21 business days to the USA, Canada, Australia
Please note that delivery delays may occur due to reasons beyond our control.
If your country of delivery charges customs or import duties, you will be charged upon delivery. You will have to pay these costs and other related expenses. This also applies to gift purchases or other purchases made on behalf of another recipient.
Unfortunately, we have no control over customs and import fees and we cannot provide you with this information prior to your order. Customs policies vary greatly from country to country. For more information, please contact your local customs office or customs broker.
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RETURNS AND ORDERS
(exchange for a new product) products from the store
The product can be returned or exchanged within two weeks if it shows no signs of use or mechanical damage.
If you want to exchange your purchased product, please follow these instructions:
Fill out the RETURN FORM (The form was included in your order, if it was lost, you can download it here)
Fill in the ORDER form with the details of the product you want to receive in exchange for what you are returning (The form was included in your order, if it was lost, you can download it here).
Let us know about your intention to exchange the product by sending an email to (info@proprofurniture.com) with copies of both the RETURN and ORDER forms. This way, even before the originally purchased product returns to our store, we will have time to access your new order and respond if the requested product is available.
Before shipping, please pack the item and enclose the completed RETURN and ORDER forms.
To send an item for exchange
Recipient’s address and details:
03150, 86P, Kazymyra Malevycha Malevich str., office 107
(for Nova Poshta)
branch #82
03150, 86P Kazymyra Malevycha str. ., office 107
Please send us a copy of the delivery tracking number/receipt to info@proprofurniture.com. You will be responsible for the return delivery costs
You can cancel your order (products from the store as well as customized orders) before payment. After payment for the goods, the return and exchange policy will apply.
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RETURNS AND ORDERS
(exchange for a new product) of individual orders
An item made to order is an item for which materials were ordered (different fabric, color); accessories; changes were made to the design of the item.
Custom-made goods are subject to different return and exchange policies.
A product made to an individual order is subject to return in the following cases:
– fabric mismatchdue to our error
– the product does not match what was specified in the order form
– unsatisfactory quality
In case of returning the goods for other reasons, 50% of the cost is withheld.
To return a product made to order, please use the instructions for goods from the store.